Sona 111 — Terms & Conditions: The Complete Guide

Sona 111 is one of Bangladesh's most trusted online betting and gaming platforms. We believe every member has the right to know — what rules they're playing under, how their funds are managed, and what to do if something goes wrong. That's why these Terms & Conditions are written in clear, straightforward language that everyone can understand.

These Terms & Conditions constitute a legal agreement between sona 111 and its users. By using the platform, you agree to be bound by these terms.

1General Terms & Conditions

The following general terms apply to all use of the sona 111 platform and are equally applicable across all services.

• You must be 18 years of age or older to participate on sona 111. This platform is strictly prohibited for minors.
• Each individual may register only one account. If multiple accounts are found under the same person's name, all accounts will be closed.
• You are required to provide accurate and truthful information at the time of registration. sona 111 reserves the right to close any account found to have submitted false or incorrect information.
• You are responsible for keeping your account login credentials confidential. Allowing anyone else to access your account is strictly prohibited.
• Any attempt to exploit platform errors or bugs for unfair advantage will result in account termination.

2Account Registration & Verification

Opening an account on sona 111 is completely free and takes just a few minutes. There are, however, a few important things to keep in mind during registration.

• During registration, you must provide your full name, mobile number, and date of birth accurately.
• You may be required to submit a copy of your National ID (NID) or passport for account verification.
• Withdrawal access may be restricted until verification is complete.
• Any attempt to open multiple accounts from the same device or IP address will be automatically flagged.
• Keep your account password strong and update it regularly.

3Betting Rules

The following rules apply to all betting activity on sona 111 and are mandatory for all members. These rules cover all bet types — Sports Betting, live, and casino.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a match or event is cancelled, the stake for that bet will be refunded.
• If odds change, the odds at the time the bet was placed will apply.
• If incorrect odds are displayed due to a system error, sona 111 reserves the right to void the affected bets.
• Maximum bet amounts per event are set in advance and displayed individually for each market.
• Bets linked to match-fixing or any illegal activity will be voided and the associated account will be closed.
• Sona 111 will not be held responsible for bets that fail to register during live betting due to network delays.

4Deposit & Withdrawal Policy

Sona 111 currently supports deposits and withdrawals via bKash, Nagad, and Rocket. Please read the payment rules below carefully.

Deposit Rules

• The minimum deposit amount is ৳500.
• Deposits are usually credited instantly. In the event of a technical issue, it may take up to 15 minutes.
• No additional charges are applied to deposits.
• Deposits must be made from a mobile banking account registered in your own name.

Withdrawal Rules

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are typically processed within 15 minutes to 2 hours.
• Account verification is required before your first withdrawal.
• Bonus funds can only be withdrawn after meeting the specified wagering requirements.
• If suspicious transactions are detected, additional verification may be requested.

5Bonus & Promotion Terms

Sona 111 regularly offers a variety of bonuses and promotions. To take advantage of these, the following conditions must be met.

• Each bonus offer has its own wagering requirements, which are displayed on that offer's detail page.
• The welcome bonus is available to new members only and can be claimed once per account.
• Bonus funds cannot be withdrawn directly. They only become withdrawable once the wagering requirements have been met.
• Multiple bonuses cannot be claimed simultaneously unless the offer explicitly states otherwise.
• If bonus abuse is detected, the bonus will be forfeited and any associated winnings may also be voided.
• Sona 111 reserves the right to modify or cancel any promotional offer at any time.

6Responsible Gaming Policy

Sona 111 places responsible gaming at the top of its priorities. We want every member to play for entertainment — not out of addiction or financial pressure. To support this, we have a number of safeguards in place.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
• Betting Limits: Set your own limits on how much you bet within a given time period.
• Self-Exclusion: Use the self-exclusion feature if you need to take a temporary break from the platform.
• Cooling-Off Period: You have the option to temporarily suspend your account for anywhere between 24 hours and 30 days.
• Reality Check: You will receive periodic reminders letting you know how long you have been playing.

For more details, visit our Responsible Gaming Visit the page. If you need help, our support team is always available.

7Account Closure & Suspension

Sona 111 reserves the right to suspend or permanently close an account without prior notice in any of the following circumstances.

• Any violation of these terms and conditions.
• Registering with false or incorrect information.
• Operating multiple accounts.
• Abuse of the bonus system.
• Suspicion of money laundering or illegal financial activity.
• Rude or disrespectful behaviour towards platform staff.

8Privacy & Data Protection

Sona 111 takes your personal data seriously. We follow internationally recognized data protection standards.

• Your personal information will only be used for the purpose of providing our services.
• Your information will never be sold to third parties.
• User information will not be shared with any government or private body without a legal obligation to do so.
• All transactions and personal data are secured with SSL encryption.
• To learn more about how we handle your information, visit our Privacy Policy Read.

9Dispute Resolution Process

If you have an issue with a bet or transaction, don't panic — just follow the steps below.

• Step 1: Please reach out to our live chat support with a detailed description of your issue.
• Step 2: Our support team will aim to provide an initial resolution within 48 hours.
• Step 3: If you are not satisfied with the resolution, send a detailed complaint via email.
• Step 4: Complex cases will be escalated to our compliance department, and a final decision will be communicated within 7 business days.

10Right to Amend Terms

Sona 111 reserves the right to amend these terms and conditions, in part or in full, at any time. Any changes will follow the process outlined below.

• For significant changes, members will be notified at least 7 days in advance via email or platform notification.
• Minor changes (such as spelling or formatting) may be made without prior notice.
• Continued use of the platform after any changes takes effect will be treated as acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

These terms and conditions were last updated in January 2026. Always read the latest version before playing on sona 111.