Sona 111 FAQ — Frequently Asked Questions & Answers

You must be at least 18 years old to open an account on sona 111. We verify age to ensure responsible gaming. No one under 18 is permitted to register.

On the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Verify your identity with the OTP and set a new password. The whole process takes under 2 minutes.

No. Under sona 111's rules, each person may only open one account. If multiple accounts are detected, all of them may be closed and any accumulated balance may be forfeited.

If your account is suspended, contact support via live chat or email. This is usually due to identity verification or security reasons. Providing the correct information will get your issue resolved quickly.

Yes, some details can be updated from Profile Settings after logging in. However, changing your name or national ID number requires contacting support, and document verification may be needed.

sona 111 currently supports deposits via bKash, Nagad, Rocket, and bank transfer. Mobile banking deposits are processed instantly. The minimum deposit amount is just ৳500.

Withdrawals are typically completed within 24 hours. In most cases, mobile banking transfers arrive within 1–6 hours. Bank transfers may take 1–3 business days.

The minimum withdrawal is ৳500 and the maximum per transaction is ৳50,000. Premium members enjoy higher limits. Contact support for more details.

Contact support via live chat with your payment transaction ID and screenshot. Your balance is usually verified and credited within 15–30 minutes. Occasionally there may be a short delay due to server lag.

sona 111 does not charge any deposit or withdrawal fees. However, your mobile banking operator may apply their own service charges, which are entirely governed by their own policies.

Log in to your account and make a deposit. Then Betting Go to the section and pick your preferred event. Enter your stake and confirm. Just a few simple steps and you're ready to start betting.

sona 111 offers live betting on football, cricket, tennis, basketball, and most major sporting events. Sports Events On the page you can see all live matches and real-time odds.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, the stake is usually refunded. If the Cash-Out option is available, you can withdraw a partial amount before the match ends.

Winnings are added to your account balance as soon as the match or event result is confirmed — typically within 5–15 minutes of the result being announced.

sona 111 offers 500+ games — slots, Live Casino, table games, crash games, and much more. New Games New games are added to the section every week.

Yes! After registering on sona 111, you'll receive a special welcome bonus on your first deposit. For full details on the bonus amount and terms, Promotions View page.

Yes, bonuses come with wagering requirements. This means you need to place a certain amount in bets before withdrawing bonus funds. Terms vary by offer — On the Promotions page Read More.

After logging in Voucher Go to the page, enter your voucher code in the designated field, and click "Apply". If the code is valid, the bonus or free bet will be credited to your account instantly.

sona 111 has fresh offers every day — reload bonuses, cashback, free spins, and special event promotions. Log in and Promotions Check the page every day.

Lottery Visit the page to view ongoing lottery draws. Pick your preferred ticket and wait for the draw results. Any winnings are automatically credited to your account.

Yes. sona 111 uses SSL/TLS encryption to keep all your data secure. Financial transactions are fully encrypted and our servers are protected by advanced firewalls.

After logging in, go to Profile Settings > Security. Enable the "Two-Factor Authentication" option. From then on, you'll receive an OTP on your mobile every time you log in, keeping your account more secure.

No. sona 111 does not share your personal information with any third parties. Our Privacy Policy Read it — it explains in detail how your information is used.

always only sona111.app Use the official domain. Check that your browser shows a green padlock and HTTPS. Never log in through unknown links or SMS. If anything seems suspicious, contact support directly.